سياسة الاسترداد

Returns & Exchanges Overview To be eligible for a return or exchange, items must be in their original condition—the same state in which they were received.

Return Process & Shipping Costs

• Customer Change of Mind: The customer is responsible for shipping costs if a return is requested without a manufacturing defect.

• Defective Items: Vaco covers shipping costs if an item has a manufacturing defect and is the only item in the order. If the order contains other non-defective items, shipping is not covered for the return, but Vaco will cover the shipping for the replacement item.

• In-Store Returns: Customers can return items at our branch free of charge. Refunds are issued immediately upon return at the branch.

• Courier Returns: If returning via courier, our team will inspect the item upon arrival (within 5-7 days). Once the original condition is verified, we will contact you to process the refund via your original payment method (not through the courier).

• Approval: All returns (in-store or via courier) must be reported and confirmed via WhatsApp before proceeding.

Premium & ValU Returns

• Returns for ValU or Premium payments must be handled via courier only (no in-store returns).

• Partial Returns: Not available for these payment methods. Instead, a purchase voucher for the return value will be issued for online use only.

• Refund Timing: Refunds via ValU/Premium are processed within 14 days of the item arriving back at our facility.

• Defects: Vaco covers shipping for defects. Once received, we provide a voucher for a new order or resend the item if available.

Non-Returnable Items For health and safety reasons, we cannot accept returns for:

• Items that have been washed, ironed, or damaged.

• Shoes without their original packaging.

• Items with price tags or brand labels removed.

• Specific Categories: Underwear, swimwear, caps, scarves, watches, accessories, wallets, perfumes, and socks.

• Time Limit: Returns must be initiated within 14 days of delivery.

Sale & Promotion Policy During sales, the entire order must be returned for a refund of the amount paid (excluding shipping). New purchases must be made at the current promotional price.